Terms of Service

Last updated 11 October 2026

Who we are

This website is run by Austropical, the açaí brand behind Austropical Açaí Bowls & Cafe at 845 Pacific Hwy, Chatswood NSW 2067 and 448 Pacific Hwy, St Leonards NSW 2065 ("we", "us", "our"). By using this site or placing a pickup order through it, you agree to these terms. If you do not agree, please do not use the site.

Pickup orders

• Placing an order on this site sends a request to the shop from your own email or messages app. Nothing is charged online. You pay at the counter when you collect.
• An order is confirmed once we start making it. We may decline or change an order, for example if an item has sold out, the shop is about to close or the details are incomplete. If that happens we will try to contact you on the mobile number you gave us.
• Please check your order before you send it. The pickup time you choose is a request, and busy periods can mean a short wait.
• Orders not collected within 30 minutes of the pickup time may be thrown out for food safety reasons. We may refuse future site orders from anyone who repeatedly does not collect.
• Please only place genuine orders, using your own name and a mobile number you can be reached on.

Prices

Prices are in Australian dollars and include GST. The prices on this site are our in-store prices. Prices and menu items can change and the site may not always be up to date, so the price at the counter is the one you pay. If a price on the site is clearly wrong, we will tell you before you pay and you can change or cancel your order.

Delivery and other platforms

Delivery runs through Uber Eats. Orders placed on Uber Eats or any other platform are covered by that platform's own terms, prices and refund process as well as by your rights under the law.

Party Boxes and group orders

Catering and group orders need at least 3 days notice. The group order form opens an email to us with your details filled in. It is an enquiry, not a booking. A group order is only confirmed once we reply and agree the items, quantity, time and price with you.

Allergies and dietary needs

Our kitchen handles common allergens, including peanuts, tree nuts such as pistachio and hazelnut, gluten, milk, soy and others. Everything is made in the same space with shared equipment, so we cannot guarantee that any item is free of any allergen, including items described as gluten free, vegan, dairy free or zero sugar. Those words describe the ingredients we use, not a promise against cross contact.

If you or anyone you are ordering for has a food allergy or intolerance, tell the team before you order, every time, including when ordering through this site or Uber Eats. If an allergy is severe, please speak to us in person before ordering.

Photos, the bowl builder and the chat helper

Photos show how our food is usually served. Every bowl is made by hand, so yours may look a little different. The bowl builder preview is an illustration to help you choose, not an exact picture of your bowl.

The chat helper on this site gives automatic answers from a fixed list. It is not a staff member and cannot take orders or give allergy advice. For anything that matters to your health, ask the team in person.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms takes away or limits those rights. If something is wrong with your order, tell us at the counter or email us and we will put it right as the law requires, which may mean remaking it, replacing it or refunding you.

Using this website

We work to keep the menu, hours and prices on this site accurate, but we do not promise the site will always be available, error free or up to date. Opening hours can change on public holidays and for events.

The Austropical name, logo, photos and text on this site belong to Austropical or the people who licensed them to us. You are welcome to share links and screenshots for personal use, but please do not copy them for commercial use without our written permission.

Please do not misuse the site, including by sending fake orders, trying to interfere with how it works or using it for anything unlawful.

Links to other websites

This site links to other websites, such as Uber Eats, Google Maps and austropical.ai. We do not control those sites and are not responsible for their content or how they handle your information.

Our responsibility

Apart from the guarantees and rights that cannot be excluded by law, we are not responsible for any loss that comes from using this website, including the site being unavailable or information on it being out of date. Nothing in these terms limits our responsibility where the law does not allow it to be limited.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. The version on this page when you place an order is the one that applies to that order.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

Contact us

Email info@austropical.com.au, or visit us at 845 Pacific Hwy, Chatswood NSW 2067 or 448 Pacific Hwy, St Leonards NSW 2065. Read how we handle your information in our Privacy Policy.