Privacy Policy

Last updated 11 October 2026

Who we are

This website is run by Austropical, the açaí brand behind Austropical Açaí Bowls & Cafe at 845 Pacific Hwy, Chatswood NSW 2067 and 448 Pacific Hwy, St Leonards NSW 2065 ("we", "us", "our"). This policy explains what personal information we collect through this site, why, and what you can do about it. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Pickup orders. When you check out, we ask for your name, mobile number, pickup time and any notes. The order is sent to us from your own email or messages app, so we receive whatever that message contains, including your email address or number.
• Allergy and dietary notes. If you mention an allergy or dietary need in your notes, that can be health information. We only use it to make your order safely.
• Group orders and emails. The group order form opens your own email app with your details filled in. We receive what you choose to send, and the same goes for any email you send us.

We do not ask for payment details on this site. You pay at the counter.

What stays on your device

Your basket and a copy of your last order are saved in your browser's local storage on your own device, so they are still there if you come back. This is not sent to us. You can clear it at any time by clearing this site's data in your browser settings.

The bowl builder and the chat helper run entirely in your browser. What you type into the chat helper is not sent to us or anyone else.

Cookies and tracking

This site does not use advertising cookies, tracking pixels or analytics scripts of its own, and we do not build profiles of visitors.

How we use your information

• To make your order and hand it over to the right person.
• To contact you about your order, for example if something has sold out.
• To reply to your enquiry or group order request.
• To keep the business records the law requires.

We do not sell your information, and we do not add you to a mailing list or send you marketing unless you ask us to.

Who else is involved

• Cloudflare hosts this site and may log standard technical information such as IP address and browser type to keep it running and secure.
• Google serves the maps on the home and Visit pages, so your browser connects to Google when they load, and the embedded map may set Google’s own cookies. The fonts are served from this site, not Google. See Google's privacy policy.
• Your own email or messages provider, and ours, carry the order messages you send us.
• Uber Eats handles any order you place through it, under its own privacy policy.

Some of these providers may store or process information outside Australia, including in the United States. We will only share your information with anyone else where the law requires or allows it.

How long we keep it

We keep order messages and enquiries only as long as we need them for your order, any questions about it and our business records, then delete them.

Keeping it safe

We take reasonable steps to protect the information you send us from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure, so please do not put anything sensitive in an order that we do not need.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We will reply within 30 days.

Complaints

If you think we have mishandled your information, email us first and we will look into it and reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Email info@austropical.com.au, or visit us at 845 Pacific Hwy, Chatswood NSW 2067 or 448 Pacific Hwy, St Leonards NSW 2065. See also our Terms of Service.